job description
black.ai is searching for a Customer Success Specialist to support its SMB customers in London. In this full-time role, you will guide customers through their onboarding process, ensuring they feel empowered and supported. Key responsibilities include managing a portfolio of customers, delivering training, and advocating for customers' voices within our team. Ideal candidates will have 2-4 years of experience in Customer Success or Operations, a customer-centric mindset, and strong problem-solving skills. A hybrid work model is offered, allowing for flexibility.
